| Tools |
Services |
Value addition |
Key Selling Point |
| Web Chat |
Pro-active and customer initiated web chat |
24 hour service, chat analysis, warm transfer
to onshore location within US, integration with call center |
Lower cost by managing processes offshore
investing savings in higher levels of specialists within
the US, xxtended hours service. |
| Telephone |
Telemarketing, customer service, order
processing |
Campaign analytics, 24 hour service |
Lower cost by managing processes offshore
|
| Email |
Email campaigns, website customer service,
marketing campaign response management |
Campaign analytics, overnight
service for US Markets |
English language skills, lower costs |
| Data processing
|
Data entry, data transcription, data
clean up, deduplication, beautification, response management
|
Combine with telemarketing to build
databases and use existing databases for sales lead
generation |
English language skills, lower costs.
Access to other Asian and European languages |
| File Management
|
Customer file management, complaint
management and file processing |
Campaign analytics, overnight service
for US Markets |
English language skills, lower costs
|
